Yes. To rent a vehicle, the renter must hold a valid driving licence with a minimum of two years’ seniority.
The driving licence must have been issued by a member country of the European Union. Otherwise, the renter must present a valid international driving permit and prove a minimum of two years of driving experience.

We accept the deposit in cash, but even so, it is mandatory to provide a valid credit card in the name of the reservation holder and with a sufficient available limit for the guarantee deposit.

GoVaning offers all its vehicles with comprehensive insurance with franchise, the franchise may vary depending on the vehicle and the rental duration. There is no option to completely eliminate the franchise.
In the event that an incident occurs during the use of the vehicle, the reservation holder must follow the procedure established by GoVaning: the first step is to notify us about what happened and present the report of the accident, or fill out the company’s accident form, within 24 hours. From that moment on, we will guide you through the rest of the process.

Online payment: payment of the vehicle rental through the website, in a secure and convenient manner.
Office payment: cash payment must be made in advance at our offices and before formalising the reservation.

We recommend you to read carefully the modification and cancellation conditions when making a reservation. You can always review them by checking the Reservation Confirmation e-mail, or by accessing the My Reservations page in the Customer Area.
You can also request the cancellation of your reservation calling the GoVaning Reservation Center.

Free Cancellation (up to 7 days before the start of the reservation):
Guests can cancel their reservation free of charge up to 7 days before the start date of the service. In this case, 100% of the reservation amount will be refunded.

Partial Cancellation (from 7 days to 24 hours before the start of the reservation):
Cancellations made between 7 days and 24 hours before the start of the service will incur a penalty of 30% of the total reservation amount. The remaining 70% will be refunded to the guest.

Same-Day Cancellation (within 24 hours before the start of the reservation):
Cancellations made on the same day as the start of the reservation will incur a penalty of 100% of the reservation amount. In these cases, no refunds will be issued.

We will send you a confirmation e-mail with all the details of the reservation after completing the reservation process.

The confirmation e-mail is sent to the e-mail address you provide when making the reservation request process. Please, check your inbox and SPAM (junk mail). You can also access your account on the website Customer’s Area to check the status of the reservation, and if you need further help, do not hesitate to call our Reservation Center.

GoVaning does not guarantee the reservation of vehicles by model, our fleet’s groups of vehicles are all very similar.

No. GoVaning offers the option to add an additional driver. The person included as an additional driver will be subject to the same rights and obligations established for the main driver.
This service implies an additional fee.

The rental contract is the document signed between the holder of the reservation and GoVaning. It describes all the conditions and policies to contract the van, car or motorcycle rental service.
Please read the contract carefully and do not hesitate to ask any questions you might have before signing it, because signing it implies that you agree with its conditions.

Yes, being present and attentive at the time of the inspection of the van, car or motorcycle before leaving is highly recommended. Together with the employee, please check the condition of the vehicle and any contracted accessories. A complete inspection of the vehicle helps avoiding misunderstandings and undue charges.
In any case, we always record a video before and after the rental that is always at your disposal in case you want to check anything.

Under a standard daily rental contract, the vehicle is delivered with a full fuel tank and must be returned in the same condition.
If the vehicle is not returned with a full tank, the renter will be charged for the missing litres of fuel, plus a refuelling fee.
Refuelling must be carried out exclusively in the parish of Andorra la Vella. The renter must leave the fuel receipt inside the vehicle or send a photo of it via WhatsApp.

The reservation holder must contact GoVaning as soon as any issue with the vehicle is detected.
Our reservations staff will inform you how to proceed depending on the type of issue.
The GoVaning contact telephone number can be found in the reservation confirmation document.For additional information, contact our Reservation Center.

Yes, it is permitted to leave Andorra with the van or car and travel to European Union countries, provided GoVaning is informed in advance.

If the vehicle is returned later than the date or time established in the specific contract conditions, the corresponding penalties will apply depending on the length of the delay, in accordance with the general conditions.
Contact the rental office if you are going to need the vehicle for longer than what is stipulated in the rental contract.

If you are going to return the vehicle before what is stipulated in the contract, the value of the daily rates will be recalculated, so that you only pay for the period that you are going to use the vehicle. But, it must also be taken into account that if a long-term rate had been contracted (weekly, fortnightly or monthly rate), the value per day may be higher if the vehicle is not used during the entire period.
The return of the car before the stipulated time in the contract does not imply a new calculation of the daily rate.